Grades

Excellent, Good, and Fair.

The grade is cosmetic, plus a battery floor. A Fair phone is not a broken phone. If something does not work, it is not listed.

Excellent

12-month warranty

Looks barely carried. The one to buy if you want pre-loved without the patina.

Screen: No scratches visible at arm’s length. No cracks, no chips.
Body: No dents. Frame or lid may have a mark only if you go looking for it.
Battery: Phones are listed at 90% or higher. MacBooks in this grade are under about 150 cycles.

12-month warranty

Honest daily wear. The device works fully and the marks are light.

Screen: Fine hairlines are allowed. Nothing a nail catches, and no cracks.
Body: Light marks or a faint corner rub. No bent housing.
Battery: Phones are listed at 85% or higher. MacBooks can show normal cycle wear, and we print the count.

6-month warranty

Visible life on it, priced for that. Still fully functional, still under warranty.

Screen: Deeper scratches are possible. The glass is intact, or we would not list it as Fair.
Body: Dents, deeper scratches, or shiny keys. No cracks that cut a finger.
Battery: Phones are at least 80%. If a MacBook is in Fair because of cycles, the listing says so.

Power and charge
It turns on, holds a charge, and the port grips a cable.
Display and touch
We look for bright spots, dead pixels, and a cracked digitiser.
Cameras, speakers, microphones
A short recording and a photo from each lens.
Face ID or Touch ID
Biometrics are tested, not assumed.
Battery
Phones get a health percentage. MacBooks get a cycle count.
Buttons, keyboard, ports
Including HDMI and the SD slot on the 14-inch Pro.
Radios
Wi-Fi, Bluetooth, and a cellular check on phones.
iCloud and Find My
Nothing is listed while it is still locked to someone else’s account.