Care
Warranty and returns
These terms are sample policy for the demonstration shop. They describe how a live desk would stand behind a graded device.
Warranty
Excellent and Good devices include 12 months. Fair devices include 6 months. The clock starts on the day you collect the device or the day the courier marks it delivered.
The warranty covers a fault that was not described on the listing: a camera that fails, a port that stops charging, a keyboard that dies, speakers that drop out. It does not cover cosmetic wear that matches the grade you bought, liquid damage, a cracked screen after delivery, or a device you opened.
If a phone’s listed battery health drops by more than 5 points within 30 days of delivery, we repair, replace, or refund it. On a MacBook, the same remedy applies if a battery service warning appears within 30 days and was not written on the listing.
Returns
You can return a device within 14 days of delivery or collection. It needs to come back in the condition you received it, with Find My and Activation Lock off, and with the cable and inspection card that shipped with it.
In this demo, no payment is captured, so there is nothing to refund. A live shop would refund the amount paid, minus a courier fee only if the device was sent outside Kuala Lumpur and Selangor and the buyer changed their mind.
Trade-in credit
A quote applied at checkout is provisional. It reduces the sample total in this browser only. It is not cash, and leftover credit above the device price is not paid out. A live shop would inspect the traded device before the credit became final.